FAQs

What if my order hasn't arrived?

We understand that waiting for a package can be the most nerve-wracking part of shopping online. The timeline for your delivery depends on a couple of factors. First, every order goes through a preparation phase that typically takes between 5 to 10 business days before it’s handed off to the carrier. For international shipments, the journey itself requires an additional 1 to 2 weeks after the package has been dispatched.

If your domestic order hasn’t shown up after 10 business days, that’s the right moment to reach out to us so we can look into it. For orders traveling internationally, we ask you to allow a full 20 business days before contacting us about a non-delivery. These windows help us distinguish between a normal transit delay and a package that’s truly gone off course.

How can I pay, and is it safe?

When you’re ready to check out, you can choose from Visa, Mastercard, or Paypal. The charge is processed immediately upon successful placement of your order. Your financial data is protected from the moment you enter it: all credit card details are encrypted during checkout using secure socket layer (SSL) technology. We only use that information to complete your transaction, and it is not stored on our systems afterwards.

How do I place an order?

Finding something you love is the first step. On any product page, simply click the “Add To Cart” button and then follow the prompts that appear on your screen. The process is designed to be intuitive, walking you through each detail until your purchase is confirmed. That confirmation kicks off the preparation on our end, and you’ll hear from us again with a shipping notification once the package is on its way.

How do I track my package?

Once your order leaves our facility, a tracking number will be sent to you. It’s common for the carrier’s system to take 1-2 days to activate that number, so don’t be alarmed if it doesn’t show any progress right away. If the tracking still isn’t displaying movement after a few days, your best course of action is to contact the shipping carrier directly—they’ll have the most immediate visibility into the package’s status.

If there’s anything else on your mind, we’re just an email away. You can always write to us at [email protected].